Refund policy

Right of Withdrawal

(1) You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day you received the service.

(2) To exercise your right of withdrawal, you must inform us (e.g., via postal letter or email) of your decision to withdraw from this contract by means of a clear statement. You may use the attached model withdrawal form, although it is not mandatory. If you exercise your right of withdrawal, we will promptly confirm receipt of your withdrawal (e.g., by email). To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period expires.

(3) Consequences of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

(4) If you requested that the service should begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point in time at which you notified us of the exercise of the right of withdrawal, relative to the full scope of the services provided for in the contract.

(5) Exclusion or Expiry of the Right of Withdrawal: Unless expressly agreed otherwise between the customer and us, the right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery. This applies in particular to fertility tests where the customer has taken the sample. The right of withdrawal no longer applies once the test kit has been opened or used.

  • Contracts for the provision of services where performance has begun with the express consent of the customer before the end of the withdrawal period and the customer has confirmed their knowledge that they lose the right of withdrawal once the contract has been fully performed. This also applies in particular to fertility test services where the laboratory analysis starts at the express request of the customer before the end of the withdrawal period. In such cases, the right of withdrawal expires upon full performance of the service.

(6) Model Withdrawal Form: If you wish to withdraw from the contract, please complete this form and return it.

To: CareMeMaybe UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Email: hi@fyrcecare.com:

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for paper communication): 

Date: 

(*) Delete as appropriate

 

    Latest update: 29 July 2025